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Customer Center : Customer
Commitment
We understand that customers should be able to focus on their business
and not worry about their telecommunications.
As a Tel West customer, you can expect: |
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A robust network, dependable support and
resilient data center capability. |
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- Tel West owns its digital switching centers and
provides diverse, redundant voice
and data transport throughout its network.
- Tel West offers 24 x 7 x 365 support through a
Network Operations Center (NOC).
- Tel West currently has over
100,000 square feet of Class 5 data center space.
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A solid and reliable provider that won't leave you stranded. |
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- Tel West has never closed a market, or ever abandoned a customer.
- Tel West is financially stable.
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An accurate, easy-to-understand bill. |
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- Tel West provides a bill review process, which includes your
Tel West rep reviewing your initial bill, before it goes to you to confirm its accuracy.
- Tel West concludes the process with a Tel West rep reviewing your initial bill with you, ensuring that you understand your bill and answering any questions you may have.
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Integrated services and flexible account options. |
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- Tel West provides voice, data and Internet services bundled together for simplicity and savings.
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Get a prompt response and timely resolution if you have a problem. |
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- Tel West knows your time is valuable; that's why our entire process is built to resolve your problem as quickly as possible.
- Tel West ensures you speak to a live person in our own Network Operations Center (NOC)
or Customer Care department, not to a voice-mail.
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