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Customer Center : Technical Support
Contact Information
| Phone Contacts |
For personalized service, you can contact us during regular business hours 7:30am to 6:30pm CST by calling 1-866-TELWEST.
Reporting Problems with Service |
Our Network Operations Center allows Business, Enterprise and Carrier Customers to report problems 24/7. If you have an emergency service issue outside of our normal business hours, please call 1-800-813-3880. Problems reported via e-mail outside of normal business hours will be responded to the following business day. |
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Billing Inquiries |
Please call
1-800-813-3880 or
e-mail us.
Representatives can
assist you 7:30am to 6:30pm
Monday-Friday. |
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Payment Arrangements |
Please call
1-800-813-3880 or
email us. Representatives can assist you 7:30am to 6:30pm Monday-Friday. |
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Changes to Service |
Please call
1-800-813-3880, or email us. Representatives can assist you 7:30am to 6:30pm Monday-Friday. |
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Disconnection of Service |
For those customers wishing to disconnect service from
Tel West, please do so in writing a minimum of 30 days in advance, in accordance with your Service Agreement. All requests should be mailed to the following address:
Tel West Services
P.O. Box 81551
Austin, TX 78708
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